Call Data stories
How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
Utilising AI voice technology to exceed Australian customer demands
Fri, 9th Feb 2024
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big data
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bi
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cx
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
Using big data to combat fraud in the telco network
Wed, 5th Jul 2023
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hybrid cloud
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network security
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firewall
A telco’s core business is focused on consumers. However, there is also a growing urgency to cut down on fraudulent operations within the network operations.
Make VoIP business calling even better with affordable add-ons
Mon, 17th Oct 2022
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uc
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voip
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crm
Discover the additional features of VoIP calling that can create a professional experience for your customers and make it easier for your employees.
Datagate and NetSapiens partner to empower MSPs
Wed, 28th Jul 2021
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contact centre
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managed services
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uc
Datagate Innovation has partnered with NetSapiens to help managed service providers better understand their operations and grow their businesses.
The case for cloud-based business phone systems
Tue, 18th Aug 2020
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uc
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voip
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contact centre
With the pandemic overhauling the means of business communication and collaboration, the time has come to consider Voice over Internet Protocol (VoIP) systems.
New stalkerware tech wreaking havoc on personal privacy
Thu, 19th Mar 2020
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cybersecurity
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geofencing
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cios
New stalkerware 'MonitorMinor' outstrips past threats, offering unprecedented invasive surveillance.
Natterbox launches solution to improve customer service efficiency
Thu, 14th Nov 2019
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uc
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contact centre
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crm
Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.
Uganda data centre raided, operator ‘held hostage’
Mon, 9th Jul 2018
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data protection
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colocation
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government
Concerning news has emerged of a data centre in Uganda that was raided forcefully without warning by government officials.
Data for good: Using data to help preserve our world
Thu, 19th Apr 2018
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big data
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bi
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data analytics
If you are tracking the evolution of data, it is easy to see that we are fast approaching a time when data will be considered life-critical.
'The Red Team' discovers widespread Android vulnerability
Mon, 9th May 2016
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smartphones
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breach prevention
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technology gifts
FireEye and Mandiant have discovered a widespread Android vulnerability allowing attackers to escalate privileges.
Data spelunking with Splunk
Mon, 19th Nov 2012
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partner programmes
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banking
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call data
A company which says its technology creates a new category of operational intelligence platforms is eyeing up the New Zealand market – and local resellers.
Video’s killing the telephony star… but how’s your network health!
Fri, 2nd Mar 2012
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video
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oracle
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telephony
By Sanjay Castelino, vice-president product management and marketing, SolarWinds.
Transforming business with SIP trunking
Mon, 1st Nov 2010
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ipad
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ipados
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call data
George Weston Foods revolutionises with SIP trunking, slashing costs and enhancing communication across its New Zealand operations.
Tackling the telco bills
Sat, 1st Aug 2009
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contact centre
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auckland
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call data
Telecomms bills can be complex and difficult to understand, but there are tools available to help manage costs and reduce spending.