Business strategy stories
From AI pilots to productions: Why 2026 will be the year APAC organisations go all-in on real-time
Yesterday
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business strategy
APAC firms are shifting from AI pilots to real-time, scaled deployments in 2026 as data, ROI demands and regulation rapidly converge.
From metrics to meaning: Rethinking KPIs in contact centres
Yesterday
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business strategy
Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.
Retailers hit by ‘Christmas Returns Hangover’ surge
Yesterday
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business strategy
Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.
Experts weigh in on marketing’s redundancy crisis in Age of AI
2 days ago
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business strategy
As AI reshapes marketing teams, experts warn of a global redundancy wave-and argue human experience is now the industry’s rarest asset.
Why resilience won’t future-proof our supply chains
3 days ago
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business strategy
Resilience is no longer enough: businesses must build anti-fragile, digitally enabled supply chains that thrive amid constant disruption.
UK bosses see AI reshaping work but not cutting jobs
Last week
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business strategy
UK bosses say AI will transform roles, boost hiring and revenue, as daily use soars but fears over security and tool sprawl persist.
AI to redefine HR: skills, potential & performance
Last week
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business strategy
By 2026, AI-savvy HR teams will prize skills, learning speed and ethical guardrails over headcount, rigid CVs and archaeological reviews.
AI leaders surge ahead in growth & profitability
Last week
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business strategy
A global NTT DATA study finds AI leaders are 2.5 times likelier to see double-digit revenue growth and triple the profit margins of peers.
Why every business needs an AI strategy (even if AI isn’t the strategy)
Last week
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business strategy
Businesses that treat AI as a shiny toy, not a planned tool, risk waste, security gaps and stagnation as competitors move ahead.
No AI without HI: Why human intelligence is the real competitive edge in the age of AI
This month
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business strategy
In 2026, the true AI edge lies not in tools or data but in Human Intelligence, guiding ethical, innovative, and resilient use of technology.
Explainer: How will AI Agents pay each other using the x402 payments protocol
This month
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business strategy
The x402 protocol revives HTTP 402, enabling AI agents to make instant micropayments autonomously using crypto, transforming digital commerce in 2025.
Canadian firms embrace AI & efficiency to counter tariff pressures
This month
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business strategy
Canadian firms are embracing AI and operational efficiency to offset tariff pressures, boosting optimism for growth and hiring in 2026 despite economic uncertainty.
Optima secures fresh investment from GCP to boost UK & EU AI growth
This month
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business strategy
Edinburgh-based AI consultancy Optima Partners has secured fresh investment from Growth Capital Partners to expand its UK and European operations.
Datadog launches Bits AI SRE to automate incident resolution
This month
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business strategy
Datadog launches Bits AI SRE, an AI-driven agent that automates incident response, cutting troubleshooting time and enhancing resolution speed for engineering teams.
Smartsheet appoints Scott Torrey as Chief Revenue Officer to boost global growth
This month
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business strategy
Smartsheet appoints Scott Torrey as Chief Revenue Officer to drive global revenue growth and boost enterprise adoption of its work management platform.
Atturra partners with TCG Process to boost AI-driven automation
This month
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business strategy
Atturra partners with TCG Process to offer AI-driven automation tools for Australian local governments, education and utilities sectors to boost efficiency.
The symbiotic relationship between AI-driven CX and EX
Last month
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business strategy
AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.
The evolving role of the Chief People Officer (CPO): Redefining HR leadership
Last month
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business strategy
The Chief People Officer role is evolving from HR lead to strategic partner, blending people, technology, and business to drive growth and innovation.
NZD $12 billion at risk for retailers as shoppers shun bad service
Last month
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business strategy
New Zealand retailers risk losing NZD $12 billion this peak season as almost half of consumers shun businesses after one bad experience.
E-commerce businesses urged to treat payments as profit drivers
Last month
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business strategy
E-commerce firms are urged to view payments as profit drivers, with C-suite support key to boosting revenue and enhancing customer experience, says Ecommpay.