Business communications stories

NFON has unveiled its ambitious NFON NEXT 2027 strategy, aiming for market leadership in AI-driven business communications and significant revenue growth.

Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.

Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.

A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.

NFON has appointed Alexander Wettjen as Vice President Group Sales, effective 1st December 2024, to enhance its partner-centric market approach.

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.

Symbio Holdings has unveiled AdvancedPBX, a cloud-hosted PBX solution designed for service providers, promising quick setup and enhanced features.

Alcatel-Lucent Enterprise partners with One-Net Communications to boost DAC solutions in Singapore, aimed at sectors like hospitality and transport.

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.

Alcatel-Lucent Enterprise unveils Purple on Demand, a subscription-based communication product for APAC businesses.

Check Point Harmony Email researchers expose a new phishing tactic dubbed 'Business Compromise 3.0' exploiting Genial.ly platform.

RingCentral's top execs forecast AI, cybersecurity, corporate governance, privacy, and hybrid working to shape Australia's business scene in 2024.

Squire Technologies introduces Mirus, an innovative messaging platform set to transform mobile and enterprise communication.

ConvergeOne renews its Cisco Gold Partner status and achieves Powered Service designations across key Cisco solutions.

Global enterprise cloud communications provider RingCentral has unveiled a new set of phone capabilities to the Microsoft Teams platform.

Twilio allows for innovators, both big and small, from across every industry to reinvent how companies engage with their customers.