Automation stories

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

Pure Storage has formed a strategic partnership with CoreWeave to enhance AI cloud services, offering scalable and efficient storage solutions.

The marketing sector is set for a major overhaul in 2025, with a shift towards advanced technology and AI reshaping operations and strategies.

ServiceNow unveils innovative generative AI features for its Now Platform, including multilingual support and AI governance tools, to enhance global collaboration.

Vanquis Bank is enhancing its digital strategy by adopting SAS Viya on Microsoft Azure, aiming to improve risk management and compliance efforts.

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

Yuno has launched Smart Routing, an automated payment solution to optimise processes for merchants, enhancing approval rates and reducing costs.

Logicalis emerges as Cisco's first global partner to offer Managed XDR, aiming to enhance threat detection with AI-driven automation and global intelligence.

Splunk has expanded its observability portfolio by integrating Cisco AppDynamics, enhancing visibility and insights for IT operations amidst hybrid environments.

Microsoft, Accenture, and Avanade are joining forces to revolutionise industries by implementing generative AI and Copilot technologies across various sectors.

SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.

The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.

Camunda has appointed Barbie Brewer as Chief People Officer to enhance engagement within its growing remote workforce of over 500 employees.

Kaseya predicts a transformative future for Managed Service Providers, as technology enables small to mid-sized businesses to compete with larger firms.

Device Authority has reached a significant milestone with its KeyScaler as a Service platform, surpassing 11 million machine identity authentications globally.

For the third consecutive year, Workday has been named a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises.

Tricentis has launched qTest Copilot, a generative AI tool designed to enhance test case generation and streamline testing for software delivery teams.

As businesses navigate market volatility, scalable solutions for financial management offer essential insights for better budgeting and cashflow control.

Zendesk has launched a pioneering AI Dynamic Pricing Plan, allowing businesses to flexibly integrate AI and human agents, enhancing customer service strategies.

Informatica has expanded its GenAI-powered data management assistant, CLAIRE GPT, to Europe and Asia Pacific, enhancing data accessibility and sovereignty.